we want you to leave our office in
better health than when you arrive

COVID-19 Safety Procedures

Our Commitment to You

When to Reschedule

Our Mission & Vision

 Our Commitment to you…

We take your health and the health of our community very seriously. In fact, preventing disease is a large part of why we love what we do! As a result, we have a some new additions to our already top-notch safety protocols to help you stay safe and offer you peace-of-mind you that comes from being in good hands. These measures come from the recommendations of the American Dental Association (ADA), Centers for Disease Control and Prevention (CDC), and other leading health organizations. You can read more about some of our safety protocols on this page.

What we ask of you…

For the health and safety of all of our patients, team members, and community members, please follow our safety guidelines we have in place and answer the questions below. Should your appointment need to be rescheduled for COVID-19 or contagious illness related reasons, don’t worry. Simply call our office and we will schedule you for the earliest available appointment date and time that is convenient for you following the recommended quarantine time period.

Please note: Our appointments fill up quickly. If you suspect you may have to reschedule your appointment for any reason, please call us as soon as possible. 

Not sure if you need to reschedule? We can help. Contact us at (828) 322-2133


When We may Need to Reschedule Your Appt

Health Checklist

Are You Experiencing Symptoms of Illness?

There are some illnesses that are ongoing. However, if you have noticed a change within the past two weeks, even mild symptoms like a scratchy throat or the sniffles can be signs of COVID-19.

Have You Been in Contact With an Individual Who Tested Positive for COVID-19 Recently?

If you have spent an extended amount of time near an infected individual within 14 days of your scheduled appointment, please contact us about rescheduling options.

Are You Running a Fever?

Even low-grade fevers can be a sign of COVID-19. Please contact us if you have experienced this symptom within two weeks of your appointment time.

Have You Travelled in the past 14 days?

Give us a call and let us help you determine if rescheduling your appointment is necessary for the safety of our patients, community, and team.

Have You Been Vaccinated?

If you have answered “yes” to any of the above questions, please call us at (828) 322-2133 and mention if you have received both doses of the Pfizer or Moderna vaccine or if you have received the one-dose Johnson & Johnson vaccine.

Because you deserve the best care

Our Top 10 Safety Protocols

CDC List of COVID19-symptoms

1. Prior to Appointments

While scheduling or confirming your appointment, please answer our COVID-19 safety questions to the best of your ability.

2. Come Alone Whenever Possible 

Per the recommendations of leading health organizations and our government, we are currently requesting patients come alone whenever possible and we are limiting the number of people in our waiting room area, treatment rooms, and hallways.

3. Let Us Know When You Arrive 📱

If COVID-19 or another contagious disease counts are deemed to be at dangerous levels, we will follow the protocol recommended by the CDC and leading health organizations, which may include:

Upon arrival for your appointment, we may ask that you call our reception desk at (828) 322-2133 from the parking lot.

The office therapy Labrador retriever and a business team member are wearing face masks.

4. Stop By Our Safety Check Station

You will be greeted prior to entering the office by a friendly team member at our COVID-19 safety check station where you will be temperature checked with a non-touch thermometer, asked to use our hand sanitizer, and asked a brief series of recommended COVID-19 safety questions.

5. Don’t Forget Your Face Mask 😷  

All individuals inside our entryway, waiting areas, conference room, hallways, and reception areas are required to wear a clean and properly fitted face mask. Team members will wear a clean medical-grade face mask during contact with patients. 

Kimberly is checking in a young patient and taking his temperature before entering the office.

6. Temperature Checks for All 🤒 

Patients are not the only individuals taking temperature checks or answering COVID-19 safety questions. All team members and office visitors are checked for a fever using a no-touch thermometer and asked the recommended COVID-19 safety questions prior to entering the office daily.

7. Patient Contact Surfaces

Each day and in between patients, all patient-contact surfaces are sprayed and wiped using the #1 cleaning solution for hospitals and healthcare professionals as prescribed by OSHA to kill existing germs within seconds. We also use a new head covering for the chair and each team member uses a new pair of disposable gloves for each patient.

8. Hard Surface Cleanings

All hard surfaces in the office are wiped daily using the #1 cleaning solution for hospitals and healthcare professionals as prescribed by OSHA to kill existing germs within seconds.

Susan McLain, Senior Hygienist, is cleaning a patient's teeth and wearing protective glasses, face mask, and gloves.

9. Instrument Sterilization Process

Our instruments are sterilized in a special machine and stored in a sealed hygienic pouch.

10. During Your Visit

Doors to patient rooms will remain closed at all times when COVID-19 or other contagious disease spread is deemed to be a dangerous level per the CDC and other leading health organizations. Regardless of the number of COVID-19 cases, team members will wear protective eyewear, a new pair of disposable gloves, and a clean medical-grade face mask throughout all procedures.

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231 13th Ave Pl NW  Hickory, NC  28601

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